Dispatch: same-day on working days if ordered before 2:00 PM ET
This site supplies research compounds for laboratory use. Confirm the following to continue.
Orders are packed and dispatched on working days. An order placed before the day's cut-off is dispatched the same working day; after it, the next one. The cut-off is shown on the site. The time currently shown is provisional and will be confirmed before the store opens to orders.
Weekends and public holidays are not working days. The holidays this store observes will be listed here before it opens to orders.
Carriage is quoted at checkout, before any payment is taken, and depends on the destination and the size of the order. The figure shown at checkout is the figure charged. This store runs no free-carriage threshold, so no order qualifies for carriage at no cost.
Every order ships with tracking. The tracking reference is sent by email on dispatch. If it has not moved for several working days, contact us rather than the carrier — we opened the account and we can usually get an answer faster.
Material is supplied lyophilized in sealed vials, packed to survive ordinary carriage, and labelled with the compound and the batch code. The batch code on the vial is what ties the shipment to its published certificate, so it is worth recording before the packaging is discarded.
The destinations available to you are the ones the checkout offers for your address. Import rules for research materials differ by country and change without much warning. Confirming that a shipment may lawfully be imported into its destination, and obtaining any permit that requires, is the purchaser's responsibility. We cannot advise on it and we do not refund a shipment seized or returned by customs.
The countries this store ships to, and those it does not, will be listed here before it opens to orders, and the destinations offered at checkout will match that list.
Whether import duty and local tax are included in the figure shown at checkout or fall due on delivery will be stated plainly here before the store opens to orders.
Risk passes to you on delivery. Handling, storage, and disposal become your responsibility from that point, under the rules that apply where you are. Check the shipment against its paperwork on arrival and tell us promptly if anything is damaged, missing, or does not match — the Refund Policy covers how that is put right.
If tracking shows a shipment as lost, or it has clearly not arrived, contact us. We will open a claim with the carrier and either replace the order or refund it. How long after dispatch a shipment counts as lost will be stated here before the store opens to orders, aligned with the carrier's own claim window.