Contact

How to reach us

The channels below are not open yet. They will be published here, and monitored, before the store opens to orders.

• Email — to be published before launch.
• Phone — to be published before launch, with the hours it is answered, if this store takes calls.
• Postal address — the registered business address will be published here before launch.

What we can help with

• Order status, tracking, and delivery problems
• Invoices, payment, and unrecognised charges
• Certificates, batch codes, and analytical paperwork
• Returns and refunds within the 30-day window
• Reporting misuse of this store — see Complaint & Abuse Reporting

What we will not answer

We do not answer questions about what a compound is for, what quantity to use, or what result to expect, however the question is framed. Everything we are able to tell you about a material is already on its product page and its certificate.

Response times

A response target will be published here before launch. We would rather publish one this store can meet than one that reads well.

Unrecognised charge on a statement

Card and bank statements show purchases from this store as IRIS TRADING LLC, not as the store name. If that descriptor is what brought you here, the charge is most likely an order placed with us, and we can confirm it from the last four digits of the card and the date.

It will be confirmed against the payment provider's own record before the store opens to orders.